Frequently Asked Questions

Tours & Workshops

  • Once you submit a request for one of our tours or workshops, we will confirm the dates and send you an invoice. We offer flexible payment options to suit your needs, and we accept all major credit cards.

    Payment Options:

    • Pay in Full: You can choose to pay the full amount upfront to guarantee your spot.

    • Installment Plans: For your convenience, we offer installment plans. These can be customized based on individual arrangements and must be paid in full at least one month prior to the start of the tour or workshop.

    Reservation Deposit:

    • If you're opting for an installment plan, a non-refundable deposit of 20% of the total cost is required upon registration to secure your booking.

    We aim to make the payment process as straightforward as possible. If you have any questions, please don’t hesitate to contact us.

  • Cancellation and Refund Policy

    We strive to provide the best experience possible for all participants, but we understand that plans can change. Please review our refund policy to ensure fairness for all and to protect the quality of our tours and workshops.

    1. Non-Refundable Deposit:
    A 20% deposit is required to reserve your spot, and this deposit is non-refundable. However, it can be transferred to a future tour if cancellation occurs more than 60 days before the tour date.

    2. Cancellation 60+ days before the tour date:
    If you cancel more than 60 days before the start of the tour, you will be eligible for a refund of any payments made beyond the deposit, minus a 5% processing fee. Alternatively, you may transfer your entire payment, including the deposit, to a future tour, subject to availability.

    3. Cancellation 30-59 days before the tour date:
    For cancellations made between 30 and 59 days before the tour, 50% of the total tour cost will be refunded, excluding the non-refundable deposit. You may also choose to transfer your full payment to a future tour.

    4. Cancellation less than 30 days before the tour date:
    Cancellations made less than 30 days before the tour are not eligible for a refund. In certain cases, we may allow you to transfer your booking to another participant or apply the payment toward a future tour, depending on availability.

    5. No-shows:
    Participants who do not show up for the tour without prior communication are not eligible for a refund or rescheduling.

    6. Tours canceled by us:
    In the rare event that we must cancel a tour, you will receive a full refund, including your deposit, or you may transfer your payment to a future tour at no additional cost.

    7. Force Majeure:
    If a tour is canceled due to circumstances beyond our control (such as natural disasters, travel restrictions, or other unforeseeable events), we will work with you to reschedule your tour. Refunds in such cases are not guaranteed but may be offered at our discretion.

    8. Trip Insurance:
    We highly recommend purchasing travel insurance to cover non-refundable payments in the event of unexpected cancellations. This protects your investment and gives you peace of mind.

    For any refund requests or tour changes, please contact us directly at [contact email/phone]. We are happy to assist you!